Are you setting up an environment that encourages people to buy from you and buy from you often? As a busy business owner we often are so focused on “making the business happen”, we forget the customer’s perception is the key to our success. We see the business through our business owner eyes, which sometimes blinds us to what the customer is actually seeing. The focus of this seminar is to learn how to “use the customer’s perception” as a driving force when you set up policies and procedures, marketing/messaging strategy, pricing, etc.
Instructor: Nancy Barnett
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